Wood Agency Hub

Privacy Policy

What the Hub collects, who it goes to, how long it is kept, and what you can do about it.

Last updated 2026-10-04. Applies to hub.woodagencylife.com and hub.warprecruit.com (the second shows the name “Warp Hub” before you sign in). Both run the same app on the same database.

1. Who we are

The Hub is provided by The Wood Agency (Ben and Andrea Wood, Prescott Valley, Arizona). It serves the agency's own agents and the team hubs the agency sets up for leaders outside it. Questions and requests: ben@woodagencylife.com or (928) 889-6338.

2. What we collect

What you give us

• Account: your email address, your password (stored only as a hash by our sign-in provider; nobody can read it), and your name.
• Profile, if you fill it in: phone, address, city, state, ZIP, birthday, NPN, license number, agency start date, goals.
• Your activity: dials, contacts, appointments, applications, premium, lead spend and notes for each day, and recruiting counts if you log them.
• Policy records: date, carrier, annualized premium, policy number and status. Not client names. See section 3 of the Terms.
• A photo, if you add one, and the activation steps you have finished.
• Messages: what you write in your team chat, in 1:1 messages and (if you are an owner) in announcements, who it was to, and when.
• Terms you accepted: which version, and when.

What the Hub works out or records as you use it

• Streaks, badges and your standing on the boards.
• The time zone your device reports, so an evening reminder arrives at the right hour and message alerts stay quiet overnight. We do not collect your location, only the time zone.
• If you start a Dial Session: that one is running and when it started, until it ends.
• If you turn on notifications: the address your browser or phone gives us to send them to, a record of which reminder we sent and when (at most one a day), and, for messages, when a conversation last sent you an alert (so it sends no more than one every five minutes).
• Which conversations you have read and which you muted, so the unread count is right.
• If you use the AI headshot button: a record that you used it and when, which enforces a daily limit.

What is kept on your own device

The Hub does not set cookies. It does keep things in your browser's own storage: your sign-in, numbers you tapped or typed and have not saved yet, messages you wrote that have not reached us yet and drafts you have not sent, a team link you were sent (for up to 14 days), your display choices, and saved copies of the Hub's pages so it opens quickly and works with a weak signal. Clearing the site's data in your browser removes all of it.

3. What we do not collect

• No analytics, advertising or tracking tools, and nothing that follows you around other sites.
• No location, contacts, microphone or camera. The Hub never asks your device for those permissions, and a photo is only a file you choose to upload.
• No client information, on purpose. If you enter it anyway, tell us and we will delete it.

4. How we use it

Only to run the Hub: sign you in, show you your numbers, streaks and boards, let your team see what the Terms say they can see, send the sign-in emails, reminders and message alerts you ask for, keep the Hub secure, and help you when something goes wrong. We do not sell your information and do not share it for marketing.

5. Who else handles it

These providers process information only so the Hub can work. We do not allow them to use it for their own marketing.

Provider	What it does for the Hub	What it handles
Supabase (data stored in the United States, US East)	Database, sign-in, photo storage, messages, the server code behind reminders and message alerts, and the AI headshot	Everything in section 2, except the email delivery below
Resend	Delivers the sign-in and password emails	Your email address and the link in the message
Hostinger	Serves the Hub's web pages	Ordinary web-server records: your IP address, browser and the pages requested
OpenAI	Only when you press the AI headshot button	The photo you chose, with fixed instructions to change its background and lighting. We send nothing else, not even your name. OpenAI handles it under its own terms and privacy policy.
Browser and phone push services (Apple, Google, Mozilla)	Deliver reminders and message alerts, only if you turn notifications on	The reminder, or the sender and first words of a message, sent encrypted, and the address your device gave us
Google Fonts, jsDelivr, Tailwind CDN	Supply the Hub's typefaces and two code libraries when a page loads	Your IP address and browser details, as any website's visitors do

Links in the Hub to other sites (Zoom, WhatsApp, GroupMe, carrier and licensing portals) leave the Hub. Their own privacy policies apply there. We may also disclose information if the law requires it.

6. Who can see your information inside the Hub

That depends on your hub, and the Terms of Use (sections 2, 4, 4a and 4b) are the full list. In short:

• You see everything of yours.
• Your hub's owners see what the agents in their hub log. On The Wood Agency's hub that is Ben and Andrea. On a team hub (such as one run by a team leader at hub.warprecruit.com) it is that hub's owners, not Ben and Andrea, who see their agents' activity. The Wood Agency's owners see a team hub's totals only: how many agents, their dials for the week, and whether the team has joined the network board.
• Your teammates see your name, weekly totals and the other things the Terms list. Never your daily rows, notes, lead spend, goals, individual policies or profile.
• Other teams see your name, photo, team and activity score only if your team's leader has joined a network with them. Never APV.
• The person who operates the Hub. Ben Wood runs the underlying database, so he can technically reach all of it. He uses that only to run, secure and support the Hub, or when you ask.

6a. Messages

The Terms (section 4b) are the full list. In short:

• Team chat is read by everyone on that team. Announcements are read by everyone in the owner's hub, including people who have signed up but not yet joined a team. An owner can aim one only at those people and add a button that opens the screen for joining a team (you still confirm). Only they, and the hub's owners, see an announcement aimed that way. 1:1 messages are read only by the two people in them: your team's owners, and Ben and Andrea, cannot open a 1:1 between other people.
• Messages are not end-to-end encrypted. They are protected in transit and stored with the rest of your information at our database provider (section 5). The person who operates the database, Ben Wood, can technically read stored messages, as section 6 says of everything else, and uses that only to run, secure and support the Hub or when you ask. We do not scan messages.
• A message can show on your lock screen as an alert if you turned notifications on. You can mute any conversation or leave notifications off.

7. How long we keep it, and deleting it

We keep your information while your account is active. You can delete your account yourself in the app: Profile, at the bottom, “Delete my account”. It removes your login, profile, every day of activity, policy records, streaks and badges, notification settings, the messages you sent and the 1:1 messages sent to you, and the photo files you uploaded. It is immediate and permanent. If a photo cannot be removed, the deletion stops and tells you, so nothing is half-done. If our database provider keeps system backups, they expire on its own schedule, and we cannot read or restore a deleted account from them. Web-server records at our host are kept under its own policy.

Messages are kept until they are deleted. You can delete any message you sent, at any time, and it is removed rather than hidden. A team's owner can remove posts from that team's chat and announcements. Deleting an account deletes its messages as described above, so the other person in a 1:1 loses their copy of what you sent and received.

Your photo is stored so that anyone who has its exact web address can open it. The address is not listed anywhere in the Hub beyond the places your name already appears, and it stops working when you remove the photo or delete your account.

8. Your choices

• See and correct your information in the app. Anything you cannot reach, ask us.
• Get a copy of what we hold about you: email us and we will send it.
• Delete it as described above, or email us.
• Mute a conversation from inside it. Turn off notifications in Profile or in your device settings. Remove your photo any time.
• Leave a team by asking your hub's owner, or switch teams by using a team's link, which always asks you first.

Some states give residents rights over their personal information. We do not sell it and do not share it for advertising, and we will act on any request to see, correct or delete it. Email us from the address on your account so we can confirm it is you.

9. Security

Traffic is encrypted in transit, the database enforces who can read what, and passwords are stored only as hashes. Section 5 of the Terms has the detail. No system is perfectly secure. If you think your account has been accessed by someone else, or you find a security problem, email Ben straight away.

10. Children

The Hub is for licensed or licensing insurance agents and is not meant for anyone under 18.

11. Changes

If we change this policy in a way that affects how your information is used, we will ask you to accept the new version of the Terms when you next sign in. Smaller edits change the date at the top.

12. Contact

ben@woodagencylife.com · (928) 889-6338 · The Wood Agency, Prescott Valley, Arizona.